About this role
We are seeking a detail-oriented and professional Google Workspace Specialist to join our nearshore team based in Lisboa, Portugal. In this role, you will provide comprehensive technical support and administration for Google Workspace, serving as a key resource for our organization and supporting multiple regions across different time zones. You will be responsible for ensuring seamless implementation, user adoption, and ongoing optimization of Google Workspace tools while maintaining the highest standards of service delivery.
Provide technical support and troubleshooting for Google Workspace applications including Gmail, Google Drive, Docs, Sheets, Meet, Calendar, and other collaborative toolsAdminister and manage Google Workspace accounts, user provisioning, and directory management through the Admin ConsoleAssist with user onboarding and training, creating documentation and conducting sessions to ensure effective adoption of Google Workspace featuresMonitor system performance, security settings, and compliance requirements to maintain organizational data integrityCollaborate with cross-functional teams to implement Google Workspace solutions and manage migration projectsAnalyze user feedback and identify opportunities for optimization and process improvementsMaintain organized records of support tickets, resolutions, and system configurations for future referenceSupport multiple time zones and regions in a nearshore capacity, ensuring consistent service quality across all interactionsTroubleshoot technical issues efficiently and escalate complex problems to appropriate teams when necessaryStay current with Google Workspace updates, features, and best practices to provide informed recommendations Proven experience with Google Workspace administration and user supportStrong technical knowledge of Google Workspace applications and featuresExperience with Google Workspace Admin Console and directory managementExcellent problem-solving and analytical skills with attention to detailStrong organizational and time management abilitiesProfessional communication skills with the ability to support users at all technical levelsExperience providing technical support in a nearshore or remote environmentFamiliarity with security and compliance best practices in cloud-based environmentsAbility to create clear technical documentation and training materialsProficiency in English; additional language skills are preferredExperience with user onboarding and training programsKnowledge of IT service management principles and practicesAbility to work independently and collaboratively within a distributed team The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.