About this role
Your Tasks
As a "Customer Success Manager you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by TCP to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
Strategic influence and development of the existing business of the assigned TCPcustomers in order to increase the value added for the customer and the sales for the TCPComprehensive advice to customers regarding the first-time use of the TCPor the ongoing optimization of cloud usage (consumption push, upselling)Active participation in the respective vertical squad of TCPAvoiding "churn" through proactive analysis and management of TCPcustomersSupporting the ongoing optimization and further development of the customer success management of TCPSupporting the customer-oriented "service excellence culture" in all areas of the customer success management of TCPEnsuring customer satisfactionParticipation in the planning and forecasting processesTransferring customer requirements to the TCPimpediment and demand processSupporting the further development of cloud handling support Your Profile
Certifications required for the position:
OTC Practitioner certification or comparable AMIGO Hyperscaler certificationAgile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
DevOps FoundationOTC Architect
Experience:
Completed degree in computer science, engineering or comparable training or further educationTop knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business developmentTop knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promiseStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS)Knowledge of the offerings of AWS, Microsoft Azure, Google, RackspaceDevelopment of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combinedHigh resilience, adaptability to dynamically changing processes/startup mentalityVery good technical understanding of standardized service provision through platformsDetailed knowledge of the processes and structures in your own companyExperience in international cooperation with Local Business Units and NatCosHigh social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independentlyFluent written and spoken German and EnglishWillingness to travel nationally and internationally Why Join Us?
Be part of Europe’s biggest sovereign public cloud.Work on innovative cloud solutions that are ** shaping the future**.Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.Grow your career in an environment committed to learning, development, and expanding your skillset.Apply now and let’s build the future of cloud success together!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.