About this role
We're looking for a detail-oriented and organized Application Administrator to join our team. In this role, you will be responsible for managing, maintaining, and supporting an enterprise applications for workforce management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering reliable application performance and user support.
Install, configure, and maintain the workforce management application for our contact center agentsPerform routine system administration tasks including user account management, access controls, and security updatesMonitor application performance and system health, identifying and resolving issues proactivelyProvide technical support and troubleshooting assistance to end-users and internal teamsDocument application configurations, procedures, and changes in accordance with organizational standardsManage application patches, upgrades, and version updates while minimizing downtimeCollaborate with IT teams and vendors to resolve complex technical issues and implement solutionsMaintain accurate records of application inventory, licenses, and system documentationAnalyze application logs and performance metrics to identify optimization opportunitiesSupport the onboarding and offboarding of users, ensuring proper application access and configurationParticipate in disaster recovery planning and testing to ensure business continuity **Required Skills & Experience:**
3+ years of experience in application administration or IT systems supportExcellent communication skills in German and English.Proficiency with Windows systems and Windows based applicationsExperience with enterprise application management platformsStrong knowledge of application installation, configuration, and troubleshootingExperience with computer networks and interfacesExperience with user account management and access control systemsExcellent analytical and problem-solving skillsStrong organizational and time management abilitiesAbility to document technical processes and procedures clearlyEffective communication skills with both technical and non-technical stakeholdersAttention to detail and commitment to maintaining accurate records**Preferred Skills & Experience:**
Experience with Linux operating systemsExperience with Citrix systemKnowledge of IT Service Management (ITSM) principles and practicesFamiliarity with scripting languages (PowerShell) or automation tools (Terraform, Ansible)Experience with application monitoring and performance analysis tools (like Dynatrace)Project management experience or exposureExperience with database administration basics (like Postgres)Knowledge of IT security best practices and compliance requirements * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.