About this role
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
• Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
• Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
• User account setup using local, open directory and active directory.
• Migration of user data from system to system.
• Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
• Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
• Basic hardware repair including hard drive and memory upgrades.
• Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
• Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
• Ability to travel to and from clients sites.
• Bachelor’s Degree in an IT related field (preferred).
• Apple Certifications at OS level (minimally) and hardware level.
• Basic computer hardware repair experience.
• Daily reporting to clients.
• Tracking time and job notes in job ticketing system and time tracking software.
Notes:
• This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
• If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
All your information will be kept confidential according to EEO guidelines.