About this role
Manage flow of customer order from initiation to delivery
Liaise with Customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
Determine the best delivery method for each delivery
Negotiate rates with logistics service providers
Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
Proactively resolve issues as the arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
Prepare end-of-day report with accurate and complete information
Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
Lead or participate in cross-functional initiative
Ensure sharing of best practice among the team to drive efficiency
A University degree in any discipline
1-3 years' experience
Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
Must be computer literate
Excellent analytical thinking
Knowledge of or willingness to learn new productivity tools
High level of initiative with ability to self-manage
Excellent written and verbal communication