About this role
We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.
Your tasks:
Serve as the first point of contact for customer Key-Users reporting incidents or questionsReceive, categorize, and prioritize tickets in the helpdesk systemPerform standard troubleshooting, system resets, basic configuration checks, and guided workaroundsMonitor system dashboards and alerts for automated storage and conveyor systemsAssist operators and Key-Users with login issues, user permissions, and routine tasksEscalate unresolved or complex issues to Level 2 Support with clear documentationMaintain and update the knowledge base with recurring issues and standard proceduresSupport end-user training sessions or refreshers when needed Technical or logistics background (IT, mechatronics, industrial engineering, logistics)Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basicsStrong analytical skills, attention to detail, and a methodical approach to problem-solvingCustomer-focused, with strong communication and interpersonal skillsComfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)Fluent in English (written and spoken)You demonstrate attention to detail.You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations. What do we offer you?
A place in an enthusiastic, young organisation with the necessary ambitionsThe necessary freedom and opportunity to take initiative. An intensive training by experienced people.An attractive salary in an international environment with many benefits: Company car with fuel card/charging passGroup & health insuranceMeal vouchers (8€)Eco vouchersNet allowancesCAO90 BonusLaptopiPhone + subscription20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.