About this role
Position Overview The primary responsibility of the Agent – Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Maintain complete knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location. • Determine suite availability and status for current day, scheduled in house group activities, locations, and times. • Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed. • Provide each guest with unmatched guest service. • Possess full knowledge of hotel products, services, and benefits. • Provide a service or assistance to meet the needs of a guest, client, or customer. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
• 21 years of age. • Proof of authorization/eligibility to work in the United States. • High School diploma or equivalent. • Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. • 1 - 2 years working in a Luxury Hotel & Casino environment is preferred. • Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred. • Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm. • Ability to communicate clearly and effectively in English, both in spoken and written form. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements Must be able to
• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.