About this role
Description
Our transportation client is seeking a Vehicle Support Center Supervisor to lead a high-performing team supporting dealer technicians across North America and global operations. This role oversees daily support center operations, drives performance and continuous improvement initiatives, and develops a team of Vehicle Support Center Specialists focused on maximizing vehicle uptime and delivering world-class customer support.
The ideal candidate combines strong people leadership, operational excellence, analytical thinking, and the ability to understand technical support environments. This individual will partner with leadership teams across business units to improve support processes, increase operational efficiency, and enhance the customer experience.
Job Duties: Lead, coach, mentor, and develop a team of Vehicle Support Center Specialists. Conduct performance management, career development discussions, and ongoing coaching. Analyze team performance metrics, operational trends, and customer feedback. Drive continuous improvement initiatives focused on efficiency, quality, and customer satisfaction. Partner with cross-functional teams to resolve operational challenges and improve support processes. Support onboarding, training, and development of new team members. Conduct case reviews and provide coaching on technical support interactions. Oversee creation and maintenance of knowledge-base materials, standard operating procedures, and work instructions. Identify barriers impacting team performance and implement solutions. Support strategic initiatives designed to improve diagnostics, technician support, and vehicle uptime. Present operational updates and performance results to leadership. Lead customer and employee tours of the Vehicle Support Center.
Skills
management skills, customer support
Top Skills Details
management skills,customer support
Additional Skills & Qualifications
Bachelor's degree in Business, Engineering, Automotive Technology, or related field. 3+ years of professional experience in operations, technical support, customer support, automotive, transportation, fleet services, or a related industry. Prior leadership or supervisory experience. Experience with vehicle diagnostics, powertrain systems, automotive technology, or technical troubleshooting. Knowledge of heavy-duty truck, diesel, fleet, automotive, or transportation industries. Experience with performance metrics, process improvement, and operational reporting. Six Sigma or Lean process improvement experience. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Experience working in fast-paced support center, operations center, or service environments. Excellent verbal and written communication skills.
Nice to have experience: Automotive Service Management Fleet Maintenance Operations Technical Support Leadership Dealer Support Operations Heavy Equipment Service Management Engineering Operations Call Center or Support Center Leadership Military vehicle maintenance leadership
Experience Level
Intermediate Level
Job Type & LocationThis is a Permanent position based out of Renton, WA. Pay and BenefitsThe pay range for this position is $90400.00 - $128040.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for a holiday gift 401k with up to a 5% company match Job Type & LocationThis is a Permanent position based out of Renton, WA. Application DeadlineThis position is anticipated to close on Oct 21, 2026. Workplace TypeThis is a fully onsite position in Renton,WA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.