About this role
Job SummaryThe Portland VA Medical Center is filling multiple Advanced Medical Support Assistant (AMSA) in IESD. This position is onsite at the Portland VA Medical Center. This is an Open and Continuous Announcement- and will remain open until May 25th. The initial cut off of applications will be May 11th. Eligible applications received after that date will be referred after the closing of this announcement.
QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Education. Must have High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Specialized Experience: one year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. Reference: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS6. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.
Major DutiesTotal Rewards of a Allied Health Professional The AMSA position plays a vital role within our Inpatient Emergency Services Division, supporting Veterans throughout their entire care journey - from check-in to discharge. AMSAs are often the first point of contact for our Veterans, making exceptional customer service and professionalism essential to the success of this role. Duties will include but are not limited to: Maintain efficient 24/7 workflow for patient intake, documentation, and administrative support in a fast-paced Inpatient and Emergency Services Department. Utilize VA systems including VistA, CPRS, EDIS, ICBWeb, and ISS to manage patient records, orders, and communications. Verify and update patient demographics, insurance, and medical records during check-in and admission. Demonstrate advanced knowledge of medical terminology, emergency procedures, and order entry for labs, imaging, and consults. Coordinate follow-up appointments, cancel visits (e.g., AMA discharges), and ensure timely scanning/uploading of critical documentation into CPRS/VistA Imaging. Facilitate communication between interdisciplinary teams, non-VA facilities, and outpatient departments to support continuity of and/or transitions of care. Monitor and verify provider orders, manage DNR/Advanced Directives, and ensure compliance with HIPAA and documentation standards. Support discharge planning, surgical schedule preparation, and telemetry/ICA monitoring. Work Schedule: 5am-3:30pm, 9am-7:30pm & 2pm-12:30am, Sunday-Wednesday or Wednesday-Saturday Compressed/Flexible: Available Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 0000RequirementsYou must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.