About this role
Overall Purpose Of The Job The main purpose of this post is to work as part of the Welfare to Work Section alongside other Information / Advocacy Officers in providing welfare rights information, by telephone and email only (not in person), to the General Public and INOU affiliate organisations – full training will be provided to the successful applicant. Duties Service Delivery • Provide information and Advocacy services on Social Welfare payments/issues, Welfare Rights, Welfare to Work, Further Education and Training, Employment Rights and Social Welfare Appeals. • Participate and contribute to section meetings, briefings and updates. • Engage in training in order to provide information sessions/briefings for other organisations/information providers and at information events. • Attend Information Day / Job Fairs and other events where the INOU provides information stands and information services. Administration • Maintain records and details of queries received. • To complete other appropriate and relevant tasks as may be required by the Welfare to Work Manager. • Assist in updating Welfare Rights Information on the INOU website. • Support the production and distribution of the INOU’s flagship publication: ‘Working for Work’. Other • To attend supervision on a regular basis with your Line Manager. • To fully engage in the work of the team and to take up training opportunities offered by the project when appropriate. For more information contact [email protected] or 086 837 3988. To apply, ask your local Intreo officer to refer you to vacancy #CES-2473990. Normal recruitment process will apply.. CE Scheme Skills