About this role
Job SummaryThis position is located within the Office of Primary Care at the Overton Brooks VA Medical Center. The position serves as a Management and Program Analyst responsible for performing comprehensive analytical, evaluative, and technical work to improve program operations, workload integrity, access management, scheduling efficiency, and compliance with VA/VHA requirements.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Validating, analyzing, and trending clinical workload and operational data to ensure accuracy, integrity, and compliance with national scheduling and workload-capture standards; preparing reports and dashboards used to guide leadership decisions. Establishing, maintaining, and troubleshooting clinic profiles and scheduling structures-including stop codes, encounter forms, appointment lengths, overbooks, and access rights-to support accurate workload capture and improve scheduling efficiency. Supporting team-based care and panel management systems, such as the Primary Care Management Module (PCMM), by maintaining provider and team profiles, managing patient assignments, correcting data discrepancies, and ensuring data integrity across medical centers and Community-Based Outpatient Clinics (CBOCs). Providing technical and informatics support similar to Automated Data Processing Application Coordinator (ADPAC) duties by troubleshooting access rights, system errors, and workflow issues in Veterans Health Information Systems and Technology Architecture (VistA), the Computerized Patient Record System (CPRS), and scheduling applications; coordinating with Informatics and Information Resources Management (IRM). Managing and improving scheduling operations by monitoring utilization, appointment capacity, missed opportunities, recall accuracy, and documentation integrity; identifying workflow inefficiencies and implementing corrective actions to enhance access to care. OR, Education: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (Transcript required) OR, Combination of Specialized Experience and Education: combination of successfully completed graduate education and specialized experience (beyond the first two graduate years or 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Transcript required). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: While the work is partially sedentary, there are demands for standing and walking to decentralized clinical locations, as well as bending and carrying small, weighted objects. These physical requirements are necessary to ensure effective oversight and support of primary care operations across multiple sites. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Major DutiesDuties include but not limited to: Serve as PCMM Coordinator: maintain provider/team profiles, panel sizes, resolve transmission errors, correct patient assignments, and produce capacity/paneling/wait-time reports. Execute mass patient reassignments in PCMM during staffing or clinic changes to maintain continuity of care. Build/maintain clinic profiles (stop codes, encounter forms, appointment parameters, access rights, letters; advanced clinical access) and align with MCCR/HIMS guidance. Maintain Primary Care SharePoint sites for transparent data/info publishing and version control. Provide/coordinate training on clinical information systems (VistA/CPRS, scheduling, reporting tools) and related procedures. Work Schedule: Monday through Friday; 7:30am-4:00pm; Subject to change based on the needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst/PD07600A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.