About this role
Job SummaryThis position is located at the Directorate of Family and Morale, Welfare and Recreation (DFMWR) IT OFFICE, Wheeler AAF, Hawaii (Island of Oahu). Incentives and Bonuses Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
QualificationsResumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: MINIMUM QUALIFICATION CRITERIA: Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in: 1. Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services. 2. Installing, configuring, upgrading and troubleshooting hardware and software components. 3. Presenting formal and informal training and assistance to customers 4. Reporting, responding to, and resolving customer requests. Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above. HIGHLY QUALIFICATION CRITERIA: 1. Must possess and provide a valid CompTIA Security + Certification document. Resume MUST clearly reflect the knowledge and experience listed under the Highly qualification criteria above. NOTE: Applicants who met both minimum qualifications and highly qualifying criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above.
Major DutiesUnder general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.