About this role
Job SummaryWHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE)?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP EXAM REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Experience working/adjusting individual and/or business accounts, applying tax law, regulations, practices, tax forms, notices, bills, and other documents relative to this position. Identifying organizational functions, terminology, quality assurance techniques and reporting requirements to coordinate workflow and resolve related problems; Experience reviewing and applying administrative policies, procedures and functions to provide support for processing the work; Experience identifying the nature and scope of complex problems or issues (e.g., identity theft, manual refunds, carrybacks/forwards) make appropriate adjustments to accounts, and advise the taxpayer of options for resolutions; Experience with on-line systems, research materials, technology and tools to resolve taxpayer's inquiries/issues. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Distributes and balances the workload among employees in accordance with established workflow or job specialization; assures timely accomplishment of assigned work and that employees have sufficient work to maintain productivity. Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems such as backlogs or workload issues that cannot be resolved at the work leader level. Estimates and reports expected completion dates for assigned work; maintains records of work accomplishments and time expended; and prepares production and workload reports as requested. Instructs employees in specific tasks, job techniques, and work methods and ensures employees have access to written instructions, reference materials, automated systems, and other resources necessary to accomplish assigned work. STANDARD POSITION DESCRIPTIONS (SPD): PD26646 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION