About this role
Job SummaryAbout the Position: This position is located at Carlisle Barracks, Pennsylvania The work is performed in an office setting of a Military Treatment Facility. The position requires competence in office automation equipment, to include secure Internet platforms. The duty hours are expected to be 0730-1630 (7:30am - 4:30pm), Monday through Friday. This is a direct hire solicitation for Certain Personnel of the DoD Workforce. Incentives may be considered for highly qualified candidates.
QualificationsWho May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-04 that which includes assisting healthcare providers with referral procedures; utilizing automated healthcare system; and maintaining standard operating procedures and processes for the department OR Education: Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
Major DutiesAssist beneficiaries in-person and/or by telephone with clarification on essential TRICARE benefits.Verify patient enrollment and eligibility for services, and advises beneficiaries regarding the services available and how to access those services.Utilize computer and office automation software to compile and/or type a variety of material, to include reports or memos.Assist with database maintenance to ensure efficient processing and tracking of patient referrals.Ensure timely referral processing for specialty care or services in accordance with DHA access to care guidelines and local processes and procedures.Gather personal information for program eligibility and beneficiary needsConfirm accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System, automated healthcare system and/or other systems.