About this role
We’re seeking a proactive Team Lead for our Property and Facilities Coordinators, who can balance people leadership, operational delivery, and stakeholder engagement.
You’ll work closely with the Service Hub Manager, providing leadership cover, supporting daily operations, and helping the team consistently deliver excellent service.
This role suits someone who enjoys being close to the action — guiding people day‑to‑day, solving problems, and lifting performance — while also building capability for the long term, supporting the day‑to‑day operational running of the Service Hub.
Key Responsibilities
Lead, coach and mentor a Service Hub team to build confidence, capability and consistent service deliveryOversee daily Service Hub operations including workflows, rosters, task allocation and escalation managementMaintain strong communication with Facilities Managers, contract teams, clients, suppliers and contractorsEnsure consistent and compliant use of Service Hub systems, with accurate data entry and reportingEscalate operational, service continuity, health & safety or reputational risks earlyProvide hands‑on support during peak periods to maintain service excellence Proven people leadership or senior coordination experience in a service, operations, contact centre, facilities or similar environmentStrong coaching, mentoring and stakeholder management skillsHigh level of customer service focus and professional communication skills (verbal and written)Excellent time management, decision‑making and problem‑solving capabilityStrong systems literacy and attention to detailConfidence managing escalations and conflict calmly and professionallyIdeally 3+ years’ experience in a service or coordination‑based environmentExperience in property, facilities management or professional services is an advantage, but not essentialWhat we Offer
We’re proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include:
Colliers Academy, a 12-month programme to accelerate your career in propertyMentoring from industry expertsWellbeing benefits and initiativesAn inclusive and social culture with regular team eventsAdditional leave benefits, including Loyalty and Volunteering leaveWide variety of product discounts and benefits Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future.
If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.