About this role
MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.
Hourly Rate: $16.00/hr Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)
What will your job look like? The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.
What you'll do:
• Assign same day and urgent trips to third party transportation providers • Organize and route trips based on schedule and location to ensure optimal fleet performance • Provide assistance to transportation providers and drivers with issues related to trip performance • Document and report provider no shows or on-time-performance issues • Inform transportation providers of any new trips that occur • Establish and maintain effective communication with transportation providers • Provide feedback to leadership and Fleet Management on transportation providers performance • Monitor on-road provision of service for quality and on-time-performance • Route and Schedule next day and future trips to third party transportation providers daily for assigned region • Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand • Communicate and escalate issues with unscheduled trips as appropriate • Other duties as assigned
What you'll need: Required Education and Experience
• High School Diploma or G.E.D. • Must reside in an approved state • 1+ year of call center experience • 6+ months of customer service experience
Skills:
• Ability to maintain a high level of confidentiality • Excellent communication and interpersonal skills • Knowledge of GPS and GIS systems preferred • Good organizational skills • Detail oriented • Ability to meet deadlines and complete work in a timely manner • Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills Even better if you have...
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred • 1 year experience working with the applicable transit scheduling system preferred
What’s in it for you:
• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Birthday Holiday • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities
At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM