About this role
Location: On-Site 5 days a week Seneca One Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering
Technical expertise
• Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling. • Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform. • Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment. • Ability to troubleshoot complex or recurring issues rather than simply escalate them. • Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.
Operational ownership
• Own complex Mac incidents and escalations from initial triage through resolution. • Serve as an escalation point for Level I/II TechSquad technicians. • Manage or help oversee the specialized Mac support queue. • Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement. • Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.
Leadership / SME expectations
• Mentor Level I/II technicians and provide Mac troubleshooting guidance. • Develop and maintain Mac knowledge articles and operational documentation. • Lead investigations into high-impact or recurring Mac incidents. Education and Experience Required:
• Minimum of 6 years’ higher education and/or work experience • Enterprise endpoint/desktop support experience. • Substantial macOS enterprise support experience. • Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf. • Experience working escalations and complex incidents in a large enterprise environment. • Prior experience reading and digesting technical information • Detail-oriented • Strong written and verbal communication skills • Prior experience communicating technical information within a team and to immediate manager • Strong customer focus, including ability to manage customer needs and multiple work priorities Education and Experience Preferred:
• Bachelor’s degree in technology-related field • 4–6+ years of enterprise endpoint/desktop support experience. • 2–3+ years of substantial macOS enterprise support experience. • Apple Certified Support Professional • Apple Certified IT Professional • Relevant Jamf training/certification • Minimum of 7 years’ higher education and/or work experience • Certifications or special training in related technologies
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Buffalo, New York, United States of America