About this role
Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
Position Purpose To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Key Responsibilities Customer Service and Sales
• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone. • Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience • Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge • Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients. • Awareness of daily sales budgets, actively upselling to increase customer transaction spend. • Inform all customers of current instore promotions, events and directed information. • Provide customers assistance in the selection of quality Lindt products, encouraging additional sales. • Serving more than one customer at a time, acknowledging, and communicating at all times • Multitask between completing store operational tasks and serving customers. • Processing the customer orders through the POS, and credit card transactions • Own and manage individual tills, including counting floats and performing end of shift till procedure. • Preparing big customer orders • Ensure complaints are addressed immediately by informing the Manager on duty. • Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times. • Restocking and cleaning through the day
Product Knowledge
• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens) • Product pricing, packaging, and category performance knowledge • Comply with product management and handling procedures. • Compliance to food and hygiene and safety standards practicing good hygienic practices.
General
• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures • Lead by example ensuring a harmonious and productive environment • Record sampling and wasted products actively quality controlling products • Perform open and closing procedures, signing off checklist • Perform cleaning duties signing off checklist • Perform temperature readings signing off checklist • Maintain clean, tidy working areas at all times • Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day • Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy • Accepting courier deliveries and confirming all items are received against invoice • Assisting in monthly stock counts • Unpacking, moving, and restocking productsUsing all instore equipment, machines, and appliances
Work, health and safety
• Comply with all work health and safety requirements. • Report and damaged or dangerous equipment or property to management Manual Handling
• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit. • Moving stock from storerooms to front of house. • Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service. • Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention. • Daily paperwork and accounting, and other store administration. • Confident and interactive with a friendly disposition • Excellent communication skills with a strong work ethic that can represent a premium brand. • Responsible and accountable in achieving individual goals and budgets. • Good time management skills (multi-tasking and prioritizing) • Self-starter with the ability to work individually and in a team. • Immaculate grooming with excellent personal hygiene
Knowledge, Skills & Experience
• Customer Service • Sales skills • Ability to handle credit card transactions. • Previous experience in customer service • Previous experience in a similar retail environment • Grade 12 • Proficiency in Microsoft Office (specifically Excel and Powerpoint)