About this role
What you will do:
The Service Operations Excellence Supervisor will lead and support service operations excellence initiatives to improve productivity, customer satisfaction, operational efficiency, and business performance. Drive standardization, data-driven decision making, continuous improvement programs, and adherence to operational best practices across service delivery teams.
How you will do it:
Operational Excellence
• Implement and sustain operational excellence programs and best practices. • Identify process improvement opportunities using Lean, Six Sigma, or continuous improvement methodologies. • Standardize workflows and operating procedures across service teams. • Monitor operational performance and recommend corrective actions. Performance Management
• Track and analyze service KPIs • Develop dashboards and reports for leadership reviews. • Conduct trend analysis and performance reviews. Business Process Improvement
• Lead continuous improvement projects. • Facilitate root-cause analysis for operational issues. • Drive automation and digital transformation initiatives. • Ensure compliance with company policies and operational standards. Team Leadership
• Supervise Operations Excellence Analysts or Coordinators. • Coach and develop team members. • Lead cross-functional improvement workshops. • Partner with service managers and field leaders to implement changes. Customer & Stakeholder Management
• Collaborate with field operations, sales, finance, and customer service teams. • Support initiatives that improve customer experience and service quality. • Present operational insights and recommendations to management.
What we look for:
• Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field. • 5+ years in service operations, business operations, process improvement, or operational excellence. • Prior supervisory or team leadership experience. • Experience in service-focused or field-service organizations is preferred. Nice to have skills
• Lean Six Sigma (Green Belt preferred) • Data analysis and reporting • Advanced Excel, Power BI, Tableau, or similar tools • Project management • Process mapping and documentation • Strong stakeholder management and communication skills • Problem-solving and root-cause analysis.