About this role
Scope:
• Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. • Gaining knowledge to become a techno-functional expert in WMS product. • Taking ownership of customer issues and resolve them by analysing the logs and source code. • Raising requests with PD team to fix existing application issues. • Having effective customer communication Technical Environment:
• Backend: Oracle DB • Software: Pro*C, PL/SQL • Frontend: Java, Spring Boot, React JS • Scripting & Development: JavaScript, Unix Shell Scripting • Integrations: REST API, SOAP API, Flat file Integration • IM / PM / CM: ServiceNow Platform, JIRA What you’ll do:
• Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. • Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. • Provides direction and inputs for Root Cause analysis and proposes prevention ideas. • Demonstrates high technical expertise as required to support concerned solution, for e.g., • DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. • Code debugging • Troubleshooting application issues • Product and Domain: • Develop good knowledge of product features and functionalitie • Possess good knowledge of relevant industry domain and business processes of the customers • Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution • Proactively gains knowledge of new features and functionalities in future releases • Guides/assists team members to resolve medium complexity issues. • Collaborates with TAM and supports consumption/adoption improvement plans. • Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. • Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. • Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. • Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). What we are looking for:
• Bachelor’s degree in computer science, IT, or related field. • 2+ years of experience in Application Support domain. • Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain • Strong analysis skill in PL/SQL or Pro*C • Demonstrable experience in analysing code and supporting of enterprise applications • RDBMS concepts, SQLs • Good to have Java, Unix Shell Scripting knowledge.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.