About this role
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
What we offer
• Competitive Salary: Reflecting your skills and experience • Generous Leave: 25 days annual leave (pro-rated in hours) • Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave • Comprehensive Benefits: • Pension plan (up to 7% employer match) • Life assurance • Employee assistance program • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts • Career Development: Extensive growth and advancement opportunities • Free Onsite Parking: Hassle-free commuting • Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
• Coordinating engineer appointments and managing dynamic diaries • Communicating with customers via phone and email to confirm schedules and resolve queries • Ordering parts, securing purchase orders, and completing permits • Navigating multiple customer portals and internal systems • Collaborating with Service Managers to optimize engineer productivity • Liaising with Sales, Billing, FM Helpdesk, and Subcontractors • Supporting KPIs and reporting to the Planning Team Manager
What We Look For
Must-Haves:
• At least 1 year of customer service experience • Excellent communication skills—written and verbal • Strong multitasking and time management abilities • High attention to detail and urgency • Confident decision-making and problem-solving skills • Proficiency in using multiple PC applications
Nice-to-Haves:
• Experience with GANT-based planning or dispatch software • Familiarity with processing invoices and purchase orders • Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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