About this role
Key Responsibilities
• Monitor and maintain compliance with quality standards, policies, and procedures. • Conduct audits, inspections, and process assessments to identify improvement opportunities. • Analyze operational data and performance indicators (KPIs) to support decision-making. • Support the implementation of continuous improvement methodologies, such as Lean, Kaizen, and Six Sigma. • Develop and maintain standard operating procedures (SOPs), work instructions, and quality documentation. • Investigate quality issues and support root cause analysis and corrective action plans. • Coordinate and monitor improvement projects focused on productivity, efficiency, quality, and cost reduction. • Ensure compliance with health, safety, and environmental regulations. • Collaborate with cross-functional teams, including Operations, Engineering, Customer Service, and Supply Chain. • Support training programs related to quality standards and continuous improvement practices. • Monitor customer complaints and implement preventive and corrective actions. • Assist in process mapping, workflow optimization, and standardization initiatives. • Prepare reports and presentations on quality performance and improvement initiatives.
Required Qualifications
• Technical degree or bachelor’s degree in Quality Management, Industrial Engineering, Logistics, Business Administration, or related fields. • Previous experience in quality assurance, continuous improvement, or operational excellence. • Knowledge of Lean Manufacturing, Kaizen, Six Sigma, and problem-solving methodologies. • Experience with ERP systems and data analysis tools. • Advanced knowledge of Microsoft Office, especially Excel and PowerPoint. • Understanding of warehouse and logistics processes is preferred.
Preferred Skills
• Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Project management and organizational skills. • Attention to detail and accuracy. • Customer-focused mindset. • Ability to work collaboratively in cross-functional environments.
Key Competencies
• Continuous improvement mindset. • Analytical thinking. • Communication. • Teamwork. • Planning and organization. • Problem-solving. • Adaptability. • Accountability. • Customer orientation.