About this role
Salesforce ( Sales Cloud) Business Analyst1 • Partner with key business and technical stakeholders to enhance current solutions, and develop new ones. • Drive and project manage initiatives End to End from inception to delivery • Create detailed requirement specifications for enhancements to existing or development of new functionality related to ever-evolving Sales processes • Ensure successful delivery of business automation roadmap and build trusted relationships with internal and external stakeholders • Provide input into and oversight of project definition and solution design for requested new features and operational enhancements for internal systems. • Deliver On Schedule, On Budget, and On Scope Projects • Design and Build loosely coupled, innovative, agile, and scalable solutions by leveraging existing packages/apps on the Salesforce platform, in-house Products for Quoting, and SKU management; conceptualize new products/solutions to deliver desired business outcomes. • Maintain SLAs and KPIs • Act as the liaison between PM, SalesOps, and occasionally finance, Operation, and the technology organization, to manage business priorities, communicate changes in scope or schedule, and call out risks • Identify tasks and work with the application administrators, integration, and product development team to estimate delivery of proposed projects/automations. • Prioritize and perform multiple tasks simultaneously • Work independently as well as collaboratively with a cross-functional team.