About this role
As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives. Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise. RESPONSIBILITIES
• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems • Facilitate virtual and in-person training experiences consistently using effective adult learning principles • Presents content during regional meetings and training sessions with the Above Restaurant Leader audience • Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management. • Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit • Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles. • Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions • Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.
• Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed EDUCATION QUALIFICATIONS
• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
EXPERIENCE QUALIFICATION
• 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management REQUIRED KNOWLEDGE, SKILLS or ABILITIES
• Ability to work independently with minimal supervision and prioritize tasks accordingly
• Ability to work in a fast-paced setting
• Must be able to build credibility and trusting relationships
• Good oral, written and interpersonal skills
• Project Management skills
• Strong organizational, planning and time management skills
• Ability to influence & persuade without authority
• Demonstrates strategic thinking with strong problem-solving skills
• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
• Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually.
• Sound business judgement and decision-making skills
• Change management
• Strong presentation skills
• Recognizes and provides feedback on better and innovative ways to accomplish objectives
• Helps identify and resolve project related risks and issues
Travel Recquired
• A minimum of 75% travel will be required in support of the position’s responsibilities.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.