About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description: Why Ingram Micro? Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
What you’ll do as a Return to Vendor Specialist?
• Request RMA from the vendor for defective inventory returns • Coordinate customer refused product to ensure return to Ingram Micro stock with resolve to customer satisfaction; • Facilitates the return and receipt of vendor refused returns • Maintains current/accurate vendor information as provided to them by the Purchasing Team • Manage customer disputes and RMA rejections • Manage and negotiate customer/vendor claims • Interact with other departments to resolve customer situations. • Communicate results to internal/external customers via verbal or electronic means. • Liaise with carriers to obtain Proof of Deliveries (POD) also assisting the freight department; • Contacting vendor to follow up on outstanding request to prevent the defective product from becoming aged
What you’ll bring?
• Very good English (B2-C1) • Previous experience in Purchasing/Customer Support/Data entry or equivalent is considered an advantage • University degree is considered an advantage
As we value our employees, we offer:
• Competitive salary & Bonus system • Additional health insurance • Food vouchers & Transport Allowance • Well-being Program & Multisport card • Referral and baby bonus • Paid holiday days increasing in time • Many trainings, language courses and free access to an online learning platform • Great career growth and development opportunities
We also have:
• Impressive parties • Lots of social events • A unique open-minded culture • Trending TikTok and Instagram accounts • Inspiring leaders
What are you waiting for? Apply now!
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
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