About this role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose: The Outside Sales Representative Trainee (OSRT) Program Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, store leadership, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on in-role experience, the OSR Trainee Manager prepares top outside sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.
Key Responsibilities:
• 20% Execution – Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction); Ensure consistent execution of the trainee program; Identify and implement best practices across the trainee experience; Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews • 40% Leadership – Provide direction and guidance to OSR trainees on all aspects of professional sales; Motivate, coach and develop trainees through structured program; Reinforce strong selling, relationship building, and systems habits, and coach to standards • 20% Planning – Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments; Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets • 20% Providing Excellent Customer Service – Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through Direct Manager/Direct Reports:
• This position typically reports to Sr. Manager Pro Business • This position has ~15 direct reports
Travel Requirements:
• Typically requires overnight travel 5% to 10% of the time
Physical Requirements:
• Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
• Located in a blend of comfortable indoor areas and time in the field. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • 3 years of previous leadership and/or training leadership experience
Preferred Qualifications:
• Working knowledge of Microsoft Office Suite • Demonstrated ability to collaborate and work effectively with cross-functional teams • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • 4+ years account management/sales management experience • 4+ years home improvement or home building industry experience • 4+ years leading and developing a large team • Experience/desire to impact early career talent • Successful professional growth in a fast-paced retail environment Competencies:
• Develops Talent • Action Oriented • Persuades • Builds Effective Teams • Builds Networks • Communicates Effectively • Customer Focus • Drives Results • Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals • Strong leadership and negotiation skills; ability to persuade or influence others • Excellent communication skills; verbal, written and able to communicate globally • Builds effective partnerships throughout the organization; Actions are consistent with words • Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business • Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development • Gets Results: Acts with urgency; Sets aggressive goals and achieves them