About this role
Main objectives:
• Handle machine rental movement transactions and related documentation accurately and in a timely manner. • Ensure the smooth execution of sales order transactional processes, including order creation, delivery processing, and system updates. • Maintain efficient coordination and communication with Sales, RSS, Warehouse, Logistics, and other stakeholders to ensure timely order fulfilment. • Support the Sales Development team in handling customer complaints, returns, exchanges, and issue resolution. • Maintain accurate records and SAP transactions to ensure traceability of machine movements and order processing activities.
Job Responsibilities 1. Machine movement process:
• Process machine rental movements, including machine issuance, transfers, exchanges, returns, repairs, and inbound transactions in SAP. • Create and maintain rental contracts, delivery notes, and related machine movement documentation. • Ensure all machine movements are accurately updated and traceable in SAP based on information provided by RSS. • Monitor and reconcile machine movement records to maintain alignment between physical machine locations and SAP data.
2. Order entry:
• Process all common order administration activities efficiently for both EDI and non-EDI orders. • Check open orders, product availability, customer requirements, and delivery schedules. • Ensure customer notes and special instructions are considered during order processing. • Send order acknowledgements and delivery confirmations to customers.
3. Order processing:
• Advise customers, suppliers, and transport providers on order status, product shortages, expected delivery dates, price changes, and possible solutions. • Monitor backorder releases, check stock availability, merge orders when appropriate, set delivery dates, and release orders in SAP. • undefined Complete billing activities and ensure invoices and supporting documents are submitted according to agreed billing methods (EDI, e-Invoicing, customer portal, etc.).
4. AdhocTask:
• Maintain proper records of invoice submissions and supporting documents. • Maintain filing and documentation related to order fulfilment activities.
Job Requirement
• Seamless execution from order, book to ship through working closely with internal cross functional teams (Sales, Finance, Front Office, Logistic) • Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction • Be the single point of contact for customers for orders status and inquiries. • Fluent in English and Mandarin is an advantage • Good attitude, team player and adaptable to change Experience
• Minimum 1-3 years of experience in Order Fulfilment, Customer Service, Logistics, Sales Administration, or a related role. • Knowledge of ERP systems (SAP system is added advantage). • Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. • Knowledge of CRM systems, such as Microsoft Dynamics, is an advantage.
Contact person:
Kok Leong Cheong
Assistant Manager, People Team
[email protected] Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.