About this role
Responsibilities / Tasks For our offices Granollers we are currently looking for an Interim Order Management Specialist to manage national accounts.
The main responsibilities are:
• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management. • Eventually distributes requests from the common customer service Inbox to other colleagues in the department. • Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior. • Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery. • Order delivery tracking, in coordination with Supply Chain & Logistics • Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator). • Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines. • Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing. • Management of incidents that arise during each phase of the “order to cash” process until resolution • Travel management of the technicians and the rest of the colleagues
Your Profile / Qualifications
• Studies in Administration & Finance • Minimum 2 years of experience in the Back-office department (Order Manager role) • Training, knowledge, and experience in administration • Valuable to get experience as part of project management team • Sensitive leadership personality experienced in leading high performance production organizations • Spanish (Native) • English (Advanced); Portuguese would be an asset. • High performance and result orientation • Outstanding communication skills • Convincing personality successfully pushing for results despite facing resistance • Ability to communicate to with all levels within the organization
We offer:
• Please note: This is an interim role. • Attractive compensation package aligned with experience and responsibilities. • Private health insurance plan • Employee Assistance Program • Flexible working hours and a hybrid working model (up to two days per week remote). • 23 days of vacation per year. • Great work environment as part of a collaborative team • Continuous internal training and career development opportunities, both nationally and internationally. • The opportunity to join a company recognized as a Top Employer 2026.
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