About this role
Synopsis of the role
The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership.
What you’ll do
• Investigate fraud alerts triggered by new applications. • Review application documentations provided by applicants. • Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc. • Confirm or clear fraud alerts triggered by new applications. • Review, maintain and optimize rules that trigger fraud alerts. • Generate performance reports for leadership. • Timely reporting of current and historical fraud trends to enrich consortium data. • Prepare and present findings to internal leadership groups with recommendations for process improvement.
What experience you need
• 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity. • 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors. • Intermediate/expert knowledge of credit adjudication processing, policies and best practices required. • Basic knowledge of AML and FINTRAC are required. • Knowledge of fraud case management systems. • Industry association/membership preferred; fraud/risk specific. • Strong interpersonal, oral and written communication skills required. • Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.
What could set you apart
• Certified Fraud Examiner certification by the ACFE • Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset. • Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client. • This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends. • This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships. • The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.
This is an existing position
Primary Location: CAN-Toronto-5700 Yonge
Function: Function - Fulfillment / Operations
Schedule: Full time