About this role
What you’ll do
• Monitor ingestion pipelines and dashboard health (e.g., Jovian/DataQA), tracking file, and transfer interface availability to ensure seamless data flow. • Load, amend, maintain, and delete consumer (Metro2) and commercial data within Equifax databases. • Identify and triage data quality issues proactively before they impact downstream systems, such as the Data Fabric. • Maintain accurate tracking and reporting for regulatory and non-regulatory data ingestion issues.
What experience you need
• High Scool Diploma • Call Center / Back Office experience • 1 year of experience working with databases • Excel Experience • Working knowledge of Google Workspace, MS Office (Excel), and web-based research tools/corporate registries. • Sound judgment to evaluate documentation and reporting, and determine when to escalate complex issues to senior Analysts or management.
What could set you apart
• Strong written and verbal communication skills in English (minimum B2/C1 equivalent) and Spanish. • Proven ability to manage high-volume transactional workloads with minimal supervision, adhering strictly to established policies and procedures.
Additional Requirements for Internal Candidates:
• Must have a minimum of one year of tenure in their current position. • No active disciplinary actions within the last three months prior to and during the recruitment process. • Must not be on a Performance Improvement Plan (PIP).
Primary Location: CRI-Heredia
Function: Function - Fulfillment / Operations
Schedule: Full time