About this role
Sales Coordinator (Fixed-term, 2 years)
We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.
This is a fixed-term position for approximately 2 years, with the possibility of extension.
Key Responsibilities
Customer Service & Order Management
• Manage customer orders from order entry through to delivery • Ensure timely order confirmations and accurate order processing • Act as the primary point of contact for customers regarding order status and delivery information • Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams • Monitor stock levels and support inventory optimization • Escalate and support the resolution of customer complaints in cooperation with the Quality team • Proactively communicate potential delivery issues and ensure appropriate internal escalation • Support Key Account Managers in servicing customer accounts and achieving business objectives • Manage customer priorities and contribute to a high level of customer satisfaction • Prepare regular reports and support Supply Chain performance targets
Customer Data & Asset Management
• Maintain and review customer master data within ERP systems • Manage customer-owned assets, including pallet balances and production tools • Ensure data accuracy and timely system updates
Quality, Compliance & Continuous Improvement
• Support compliance with company policies, management systems, and FSC requirements • Participate in customer complaint investigations and corrective actions • Contribute to process improvement initiatives and operational excellence • Follow quality, environmental, health & safety, food safety, and sustainability requirements
Your Profile
• Higher education degree or relevant professional qualification • Strong customer-oriented mindset with excellent communication skills • Proactive and solution-focused attitude • Strong organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Advanced Microsoft Office skills, especially Excel • Strong English language skills, both written and spoken • Native-level Hungarian language skills
Advantage
• Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role • Experience working in a manufacturing environment
What We Offer
• Opportunity to work in an international and dynamic business environment • Diverse role with broad interaction across multiple functions • Modern workplace in Graphisoft Park, Budapest (3rd District) • Supportive and collaborative team environment • Fixed-term employment for approximately 2 years with the possibility of extension • 8 days of home office per month
If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.
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