About this role
Job Description: Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.
The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards. Tasks include, but are not limited to:
• Compliance documentation • Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing • Service Level Agreement monitoring • Access & identity monitoring • Coordinating (but not performing) server and database patches • Incident troubleshooting • Small enhancements/configuration changes to software • Coordinating software management • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure) • Collecting & Processing Demands from Business Users • Performing Incident & Problem Management • Performing Change Management • Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items • Decommissioning (Retiring) systems • Coordinating System Archiving • Coordinating the onboarding of systems from functional areas to the EOC • Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC • Communicating system transition results back to the EOC reporting team
Skills:
• Must be customer oriented • Must be well organized and methodical • Must have excellent communication skills both written & verbal • Must be able to work successfully on a team • Must have Excellent English speaking, reading & writing skills • Other languages such as German, Japanese, Mandarin, Spanish a plus • Must be able to present information effectively • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc. • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification • Working knowledge of:
• Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow) • Data transformation and modelling using Snowflake and dbt • Good to have knowledge of data integration tools (Snaplogic) • Python and SQL (advanced) • Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments • CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)
Experience:
• 2+ years working as System Lead or Similar • Good Understanding of assigned application and system lead support service tasks • Understanding and experience working with Hardware, software, networking and databases • Proven work experience in an IT technical support or similar role • Experience working in a regulated environment is a plus • Experience working in a multicultural diverse environment
What do We offer
• Permanent contract. • Flexible Schedule. We make it easy. Balance your professional and personal life. • Trainings & Certifications. Improve your skills and get the official certificate from our main partners. • Home Office. • Flexible retribution (public transport ticket, Ticket restaurant, …). • Health insurance. • OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA #LI-REMOTE
Location: Remote - Spain Brand: Omega Time Type: Full time Contract Type: Permanent