About this role
Job Description: Key Responsibilities
Skillsets
• Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients. • Independently manage multiple client engagements from requirements gathering through deployment and post-launch support. • Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions. • Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions. • Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes. • Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs. • Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels. • Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications. • Develop, test, and troubleshoot API-based integrations and automated data exchange processes. • Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities. • Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities. • Act as a trusted advisor to clients by recommending CX best practices and implementation approaches. • Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables. • Mentor and support team members on Qualtrics implementation best practices and technical capabilities. • Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards. • Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices. • Support resource planning, utilization tracking, and workload balancing across the team. Qualtrics CustomerXM (CX) Implementation champion Problem Solving Excellent Verbal & Written Communication Skills Stakeholder management Project Management Solutioning, Scoping & Effort Estimation POC Demo Escalation handling
Certifications
• Mandatory: Qualtrics CustomerXM (CX) Certification • Good to Have: Qualtrics Engagement Manager Certification (CX)
Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent