About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business. Number of Openings: 2 Hiring Priority: Active Hiring Are you an organized and proactive professional with a passion for operational excellence and client satisfaction? We’re looking for a Home-Based Production Specialist to support our U.S.-based client in managing daily production operations and order fulfillment. In this role, you’ll oversee product sourcing, purchasing, vendor coordination, and production tracking, ensuring every order is processed accurately and delivered on time. REQUIRED CORE COMPETENCIES
• Organized and Detail-Oriented: Manages multiple orders and deadlines efficiently with precision and consistency. • Communicative and Collaborative: Builds strong working relationships with internal teams, vendors, and clients through clear communication. • Problem Solver: Analyzes issues, identifies process gaps, and implements effective solutions. • Process-Driven: Ensures smooth order flow by adhering to production standards and continuously improving operational procedures. • Customer-Centric: Focused on providing excellent client experiences by ensuring timely, high-quality outputs.
WHAT YOU WILL DO
• Work directly with our Project Lead on the end-to-end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000's of global clients. • Support the build and presentation of client proposals alongside the Project Lead. • Provide regular customer updates on the order process to build trust and drive repeat orders. • Coordinate orders across multiple vendors, cross-checking against POs to ensure pricing, shipping, and decoration information is correct. • Collaborate with suppliers to create proofs, ensuring these receive client approval. • Obtain and confirm shipping dates from suppliers. • Fulfil product delivery by building shipping notices, scheduling delivery dates, and coordinating with our suppliers. • Liaising with couriers to ensure timely delivery and providing customs paperwork. • Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client. • Manage order details and billing throughout production to ensure order accuracy. • Problem-solve directly with the Project Lead to meet key SLAs. • Assist with gathering FedEx bills post-delivery completion. WHAT WE LOOK FOR
• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. • Experience: 2 years or more in the branded merchandise industry. • Language Proficiency: Strong verbal, written, and English communication skills. • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Technical Skills: • Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares. • Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares. • Experience with Salesforce, Hubspot or other sales CRM platforms. • Background in creating personalized or printed hard goods and apparel. • A strong understanding of design principles and ability to communicate these to clients. • A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
WHAT WE OFFER
• Salary Range: PHP 43,000 • Industry: Promotional Products • Job Type: Full-time • Work Shift: 8:00 AM - 5:00 PM EST (USA) • Workdays: Monday through Friday (USA) • #DCXWorkFromHome Set-up
BENEFITS OF WORKING WITH US
• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!