About this role
Key Responsibilities
• Work closely with business stakeholders, product owners and operations teams to understand, analyze and document business requirements for the Payments Domain. • Facilitate requirement gathering workshops, discussions and walkthrough sessions to ensure business requirements are clearly understood and documented. • Translate business requirements into functional specifications, user stories, process flows, business rules, acceptance criteria and implementation-ready documentation. • Collaborate closely with engineering teams to explain requirements, clarify functional scenarios, and support solution design discussions. • Maintain accurate and complete project documentation to ensure requirements, assumptions, decisions and scope are clearly recorded and traceable, minimizing ambiguity during development and testing. • Support Agile delivery activities including backlog grooming, sprint planning, user story refinement, requirement reviews and sprint demonstrations. • Work with Payments, Accounts, Entitlements, Approvals and Notification teams to understand process dependencies and ensure requirements remain aligned across domains. • Assist in documenting payment workflows, approval flows, entitlement rules, notification requirements and transaction lifecycle processes. • Support test planning, test case preparation and UAT activities by ensuring business scenarios and acceptance criteria are well defined. • Work with QA and Test Automation teams to help develop functional, integration and automation test scenarios based on documented requirements. • Validate delivered functionality against business requirements and support defect triage, root cause discussions and issue resolution activities. • Ensure all requirements, changes and enhancements are properly version-controlled and maintained throughout the project lifecycle. • Participate in release planning, production deployment preparation and post-release validation activities. • Leverage AI-enabled productivity tools to improve requirement documentation, analysis and quality assurance processes. Requirements
• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering or related discipline. • 2-4 years of Business Analysis experience in Banking, Financial Services or Technology projects. • Basic understanding of Corporate Internet Banking, Digital Banking, Payments or Financial Services platforms. • Experience gathering and documenting business requirements, user stories, process flows and functional specifications. • Familiarity with Agile delivery methodologies including Scrum and Kanban. • Strong analytical and problem-solving skills with attention to detail. • Ability to communicate effectively with business users, developers, testers and project stakeholders. • Experience preparing: • User Stories • Business Requirement Documents (BRD) • Functional Specification Documents (FSD) • Process Flows • Acceptance Criteria • Requirement Traceability Matrices
• Understanding of payment processing concepts including: • Payment Initiation • Approval Workflows • Maker-Checker Processes • Transaction Status Tracking • Notifications and Alerts • User Entitlements and Access Control
• Exposure to API-based systems, digital channels and modern banking platforms is an advantage. • Experience supporting QA and Test Automation teams by defining test scenarios and validating business outcomes. • Familiarity with: • JIRA • Confluence • Microsoft Office • Visio or Process Mapping Tools
• Experience using AI productivity tools such as: • Microsoft Copilot • ChatGPT • Claude • Gemini
• Strong written and verbal communication skills. • Self-motivated, willing to learn and comfortable working in a fast-paced Agile environment.
Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time