About this role
Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Role Overview We are looking for a proactive and experienced operational risk professional to join the Consumer Banking Wealth Management Operations (CBWMO) Risk and Control team. In this AVP role, you will be instrumental in fostering a strong risk culture, ensuring robust control frameworks are maintained, and proactively identifying, assessing, and mitigating operational risks within our high-volume consumer banking and wealth management operations. Key Responsibilities
• Risk Identification & Assessment: Conduct regular Risk and Control Self-Assessments (RCSA) to identify process gaps and emerging operational risks. • Control Framework Enhancement: Challenge the effectiveness of existing controls and drive enhancements in operation teams to prevent operational losses, improve efficiency, and ensure compliance with the bank and regulatory standards. • Incident Management: Lead the investigation of operational incidents, perform root cause analysis (RCA), and implement corrective actions to prevent recurrence. • Stakeholder Management: Partner closely with internal and regional stakeholders to provide expert risk advice and ensure seamless control implementation. • Reporting & Governance: Maintain and report on key risk indicators (KRIs) and quality metrics to senior management, ensuring transparency and proactive management of risk profiles. • Innovation & Digitization: Actively contribute to operational transformation initiatives (including AI and automation projects) by assessing the risks associated with new technologies and ensuring adequate guardrails are embedded. • Culture Building: Champion a "Risk-First" mindset across the team, providing coaching on control awareness and fostering an environment where risk identification and escalation are encouraged. Key Requirements
• Bachelor's degree in Finance, Business, Risk Management, or a related field. • Minimum 5–8 years of experience in operational risk, control functions, audit or back-office operations within the banking sector, preferably in Consumer Banking/ Wealth Management. • Strong understanding of operational risk management frameworks, regulatory requirements, and incident management protocols in Hong Kong. • Proven ability to analyze complex data, identify root causes, and propose scalable, practical solutions. • Excellent stakeholder management skills, with the ability to influence cross-functional teams and senior management. • Highly analytical, proactive, and resilient, with a keen eye for detail and a "do-it-right" approach to process execution.
Location: Two Harbour Square Job: Risk Management Schedule: Regular Employee Status: Full time