About this role
Responsibilities
• Serve as the first line of support for production incidents and service disruptions. • Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools. • Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs. • Participate actively in major incident management activities to minimise business impact. • Develop sufficient domain knowledge to support multiple applications and services within assigned domains. • Drive adherence to operational procedures, governance standards, and risk controls. • Contribute to operational reporting, service reviews, and continuous improvement initiatives. • Promote a culture of ownership, accountability, and operational discipline. • Participate in knowledge sharing, cross-training, and capability development programmes. Requirements
• Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions. • Experience supporting mission-critical applications in a large-scale enterprise environment. • Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required. • Knowledge of Linux, Unix, databases, middleware, or cloud technologies. • Good understanding of payments business processes and domain concepts are preferred. • Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management. • Experience with application monitoring, observability, and operational tooling. • Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems.
Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time