About this role
Job Purpose
• Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. • Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.
Key Accountabilities
• Perform call to delinquent customers and monitor repayments. • Proactive in managing cases to resolve the NPLs and maximise recovery. • Assess rescheduling/settlement requests. • Adhere to Enterprise Singapore’s loan monitoring and write-off requirements. • Update system/database for reporting and tracking purposes.
Responsibilities
• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement. • Be well-versed in own team process and functions. • Manage a portfolio of delinquent cases and/or NPLs: • Get customers to settle overdues • Negotiate repayment terms with customers • Obtain approval for recall of loans, repayment plans, or write-off • Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral. • Liaise with Enterprise Singapore and Credit Insurers on claim submission. • Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc…. • Update system/database.
Requirements
• Diploma holder and above in any related field. • Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered. • Knowledge/experience in collection and/or customer service will be an advantage. • Basic knowledge of banking and financial products. • Proficient in Microsoft Office applications. • Team player with good communication and interpersonal skills.
Location: DBS Asia Central Job:
Schedule: Contract (Fixed Term) Employee Status: Full time