About this role
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Job Summary The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees. Job Description Job Description: The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees. Essential Functions:
• Process new hires, lateral moves, reappointments, reinstatements.
• Performs a variety of advanced administrative functions.
• Input employee data into the HRIS systems of the organization, including IWM, Workday and Service Now.
• Responds to inquiries regarding rules, regulations, policies, and procedures; provides excellent customer service.
• Coordinates, organizes, and facilitates meetings for department or division; assists in coordinating work and various projects between units of the department.
• Process employee data changes and employment actions such as transfers, promotions, demotions, retirement, resignations and terminations of employment.
• Process PARs(Personnel Action Requests ) , both for sworn employees of the DPD and for civilian employees, including updating PARs for special pay transactions. These include typical , promotion and BID PARs.
• Conduct payroll processing tasks, including weekly payroll reports , time entry corrections, military leave and returns from leave of absence.
• Conduct monthly audits, with the purpose of correcting discrepancies between HRIS systems as IWM and Workday, for personnel actions as follows: merit increases, bases pay changes, education and language pay , detective pay, shift pay , TCOLE pay , communication and service pay.
• Assists in the development and implementation of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.
• Review, process and troubleshoot eligibility and time entry for leave of absence , including FMLA , paid parental leave, extended leave and advance sick leave .
• Complete other personnel duties as assigned and needed: special projects, verify and give timekeeper access , complete name and address changes , respond to Service Now tickets, schedule appointments for the language pay tests , verify education credits , assist with PARs after large promotion actions, process probation requests
Knowledge and Skills • Knowledge of office practices and administrative procedures. • Knowledge of customer service techniques to resolve problems and issues. • Ability to investigate, collect, and analyze information for accuracy, consistency and conformity with established policies. • Ability to coordinate and train others, as applicable. • Ability to interpret rules, regulations, policies, and procedures. • Communicating effectively verbally and in writing. • Establishing and maintaining strong working relationships. • General knowledge of police functions, laws, rules, evidence collection and court procedures. • Knowledge of the functions, laws, rules, and procedures of the specialized Police Department division. • Must be detail-oriented, be able to identify inaccurate information, and follow up with appropriate action. • Ability to build rapport with DPD employees.
Minimum Qualifications:
EDUCATION:
• High school diploma or GED.
EXPERIENCE:
• Three (3) years of experience in an administrative role.
LICENSES AND CERTIFICATIONS:
• Texas Driver's License
OTHER REQUIREMENTS:
• Must pass an intensive background investigation and drug test.
• No FELONY or Class A MISDEMEANOR convictions.
• No Class B MISDEMEANOR convictions within the last ten (10) years.
• No family violence convictions.
• Cannot currently be on deferred adjudication for any FELONY, Class A, or Class B MISDEMEANOR.
Salary Range
$25.12 - $28.85 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.