About this role
We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.
Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptlyProcess customer orders, ensuring accuracy and timelinessHandle customer complaints with empathy and professionalism, working towards satisfactory resolutionsMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersCollaborate with team members to ensure smooth operations and consistent customer serviceEnter and update customer information in our database systemsAssist in maintaining a clean and organized work environmentParticipate in team meetings and training sessions to enhance skills and knowledgeIdentify and escalate complex issues to appropriate departments or management when necessaryMeet or exceed established performance metrics and quality standards High school diploma or equivalentPrevious customer service experience preferredExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in data entry and basic computer operationsAbility to multitask effectively in a fast-paced environmentBasic math skills for processing transactions and handling monetary exchangesStrong interpersonal skills and ability to work collaboratively in a teamCustomer-focused mindset with a commitment to providing exceptional serviceFlexibility to work various shifts as neededAbility to remain calm and professional under pressureWillingness to learn and adapt to new technologies and proceduresPhysical ability to stand for extended periods and navigate the work area