About this role
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 11am - 8pm CST (Mon to Fri), to support patient in/outbound contact.
Essential Functions for Customer Service Representative In addition to working as prescribed, specific responsibilities of this role include:
• Responsible for consistently meeting production standards for inbound and outbound calls • Responsible for consistently meeting quality assurance standards. • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer • Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems. • Protects customer information by keeping all information confidential. • Processes miscellaneous paperwork and documentation. • Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service • Schedules call backs as needed. • Be a collaborative team member. • Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements: Education/Experience/Certification Requirements
• MUST be available to work 11am - 8pm CST. • High-speed home internet (NOT Cell-based internet) required. • Ability to test home internet speed, to ensure adequate bandwidth. • Excellent communication (written and oral) and interpersonal skills. • Strong organizational, multi-tasking, and time-management skills. • Must be detail oriented and able to follow through on issues to resolution. • Must be able to act both independently and as a team member. • High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
• One year or more provide customer service support over the phone in remote setting. • Experience handling up to 100 customer contacts per day