About this role
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Pledge for Success:
We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary:
Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel. Primary Duties and Responsibilities:
• Promotes superior guest service. • Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. • Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House. • Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards. • Conducts all departmental and pre-shift meetings. • Prepares and follows through on departmental strategic plans and goals. • Follows up with guests to ensure that customer satisfaction goals are met. • Responsible for the hiring, training, scheduling, evaluating, and counseling of the housekeeping staff. • Prepares department schedules and labor and productivity reports. • Ensures accurate key control. • Works as a liaison for the laundry operation, including managing par levels and guest supplies, ensuring proper laundering, storage, and distribution standards. • Develop and track loss prevention measures for linen. • Works as a liaison for the laundry operation. • Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance. • Provides feedback on survey inspections scores. • Develops action plans and projects for sections that need cleaning improvements. • Maintains a clean, safe, hazard-free work environment. • Reports repairs and replacement of equipment, as needed. • Ensures proper recycling procedures are adhered to . • Assists with the preparation of the monthly P&L and annual budget. • Assists with ordering needed supplies through the inventory control system. • Assists with budget goals for Housekeeping and EVS supplies. • Communicates with vendors, as needed. • Ensures guest requests are fulfilled in a timely manner.
• Performs other duties as assigned. Minimum Qualifications:
• High School Diploma, GED, Recognized Equivalent Diploma (RED), or Foreign High School Diploma (FHD). • Minimum five (5) years of progressive housekeeping leadership experience in a hotel, resort, or casino environment.
• Minimum three (3) years of management experience overseeing housekeeping operations, supervisors, and line-level team members in a hotel with a minimum of 250 rooms. • Must possess 4 Diamond housekeeping experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. • Demonstrated experience managing labor scheduling, productivity standards, staffing, and departmental budgets. • Strong knowledge of housekeeping operations, laundry operations, cleaning chemicals, equipment, and safety procedures. • Knowledge of OSHA regulations, Hazard Communication Standards, SDS/MSDS requirements, bloodborne pathogens, and workplace safety programs. • Proficiency with Microsoft Office applications including Word, Excel, Outlook, and hospitality operational systems. • Strong leadership, communication, coaching, and employee development skills. • Ability to analyze operational data and implement process improvements. • Ability to manage multiple priorities in a fast-paced, high-volume environment. • Ability to work flexible schedules, including weekends, holidays, and varying shifts. • Ability to stand, walk, bend, reach, push, pull, and lift up to 40 pounds throughout a shift.
• Must be willing to work in a smoking environment.
Preferred Qualifications:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. • Executive Housekeeper experience in a luxury hotel, resort, or casino property preferred. • Experience leading housekeeping operations with 300+ guestrooms preferred. • Experience with HotSOS, Opera PMS, LMS, or similar hospitality management systems preferred. • Bi-lingual communication skills preferred.
Work Shift: Any (United States of America)
Wages: This role offers a starting wage of $69,911.00 annually. Candidates with relevant experience may be placed higher within the established pay range.
Knock, knock. Hear that sound? That's opportunity!