About this role
Job Title: Team Leader with French and English Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.🌟 Why Join Us?
✅ Lead and inspire high-performing teams ✅ Partner directly with senior stakeholders and clients ✅ Drive operational strategy and business results ✅ Develop future leaders and shape team culture ✅ Work in a dynamic, people-focused environment ✅ Career growth opportunities within a global organization
🎯 What You'll Be Doing?
As a Team Leader, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience. 🔹 Lead the day-to-day performance, engagement, and attendance management of your team 🔹 Coach and develop team members through regular feedback and performance reviews 🔹 Drive achievement of KPIs, quality standards, and operational targets 🔹 Identify performance gaps and create development plans for continuous improvement 🔹 Support escalations and provide guidance on complex customer situations 🔹 Conduct engaging team meetings and foster a positive team environment 🔹 Motivate employees and recognize achievements to drive engagement 🔹 Ensure compliance with company policies, procedures, and client expectations 🔹 Promote a culture of accountability, collaboration, and continuous learning 👤 What We're Looking For
✅ French (C1/C2) and English (C1/C2) ✅ Previous experience as a Team Leader, Supervisor, or People Manager ✅ Strong coaching and performance management skills ✅ Excellent communication and interpersonal abilities ✅ Ability to work under pressure and manage multiple priorities ✅ Results-driven mindset with strong problem-solving capabilities ✅ Passion for leading, motivating, and developing people ✅ Flexibility and adaptability in a fast-changing environment ✅ Availability to work 100% onSite
📍 Location: Katowice, Poland. 🌍 Languages: English & French 💼 Leadership Level: Team Leader/ Supervisor
Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements:
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