About this role
Job Title: Sales Manager Job Description The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
Responsibilities:
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market • Be a point of escalation for our clients and respond promptly to any issues • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed • Work with client contact on reporting and forecasting • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) • Work with client contact on reporting and forecasting • Coordinate team incentives and Sales Performance Incentive Funds • Quality call listening and coaching • Partner and build business relationships with all partners to ensure customer expectations are met Candidate Profile:
• 3-5 years of experience as B2B Sales Manager • A passion for customer experience and driving team results • Pipeline management and forecasting experience • Experience in operations and strategy building • Excellent Coaching history • A record of developing and retaining great employees • Experience maximizing revenue through best practices • Experience working with Salesforce.com or similar CRM • Experience finding solutions as a manager • Change Management skills • Fluency in English (C1) and French or German or Dutch (C1) • Willingness to work on a hybrid model Monday-Friday 9:00-18:00 What we offer:
• Mentoring, training, and career development programs • Relocation package across EU • Happiness programs and internal social events • Additional medical plan: health and dental care (fully covered by the employer) • Voluntary Sport Card (Multisport) • Monthly food allowance • Birthday Time Off • Volunteer Time Off
Location: BGR Sofia - Advance Business Center Language Requirements:
Time Type: Full time