About this role
The Case Management Assistant provides administrative/clerical support for the Case Management team. This position must integrate company values into daily practice.
Essential Functions
• Maintains and update discharge packets and binders. • Maintains insurance authorization spreadsheets and provide clerical support such as phone calls, faxes, and scanning. • Maintains DME databases, such as equipment, companies, and corresponding insurance. • Facilitates follow-ups and check-ins with clients to ensure service satisfaction. • Coordinates physician signatures, forms, and callbacks. • Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards. • Maintains regular attendance in keeping with assigned work schedule. • Completes required trainings, as assigned. • Performs other duties as assigned to support overall effectiveness of the organization.
Minimum Job Requirements Minimum Education & Experience
• Two years’ experience providing reliable administrative and/or clerical support required. • Experience in Healthcare environment preferred.
Required Licenses, Certifications, and/or Documentation
• none
Required Knowledge, Skills, and Abilities
• Demonstrates proficiency in MS Office software, including Excel, Word, Outlook, and PowerPoint. • Demonstrates critical thinking skills. • Demonstrates strong organizational and time management skills. • Ability to prioritize, meet deadlines, and complete complex tasks. • Ability to maintain quality and safety standards. • Ability to maintain proper levels of confidentiality. • Ability to work closely and professionally with others at all levels of the organization. • Effective written and verbal communication skills.
Physical Requirements over the Course of a Shift
• A significant amount sitting. • Lifting/exerting of up to 25 lbs. • Sufficient manual dexterity to operate equipment and computer keyboard. • Close vision and the ability to adjust focus. • Ability to hear overhead pages.