About this role
Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
Join the Charter Steel Commercial team as a Technical Services Engineer.
Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative
Job Summary: Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.
Position Specifics:
• Location and Travel: This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.
• Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.
Key Responsibilities:
• Learn the specification review, MDS review, material claim processes and be able take on the process as needed.
• Manage customer claims and respond to field issues/concerns.
• Understand internal technical resources and leverage them in support of customer expectations.
• Report significant customer technical issues to all levels of the business.
• Lead and/or support New Product Development within Charter as well as partnering with the customer.
• Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.
• Act as a technical resource for the Sales function (both Inside and Outside Sales).
• Interpret customer specifications to recommend the appropriate Charter product for a given application.
• Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.
• Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.
• Attend and participate in industry/association events in support of Charter’s products.
• Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.
• Develop strong technical relationships with customers to work through issues.
• Influence and suggest improvements for customer’s processes.
• Follow Environmental, Quality, and Safety Management System procedures and requirements.
• Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.
What You Will Need:
• Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
• Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making
• Two plus years' experience involving customer interactions.
• Strong understanding of the specialty metals or steelmaking process.
• Effective written and oral communication skills.
• Technical ability to understand, recommend, and raise concerns with customer specifications.
• Technical ability to understand customer processes and associated technical needs
• Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.
• Experience in coaching and influencing others to achieve results.
• Proven ability to explain technical issues and influence product specifications with external and internal customers.
• Proficiency in the basic features of Microsoft Office software programs.
• Ability to travel up to 40%.
Nice to Haves:
• Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.
• Experience in a related market as a customer or a supplier of steel products.
• Experience in strategic planning.
• Experience managing within a highly documented manufacturing quality system.
• Supervisory or managerial experience in a technical discipline.
• Experience with QS9000, ISO9000, and/or TS16949 quality systems.
Take the next step in your career, apply today!
About Charter Steel Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience.Charter Steel is a member of the Charter Manufacturing family of companies.
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We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).