About this role
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: The Medical Staff Scheduler is responsible for the coordination and oversight of patient scheduling for medical service providers to include APRNs and physicians. • Schedules visits especially F2F compliance visits following strict Medicare/Medicaid guidelines. • Works closely with affiliate medical directors to ensure productivity is met by medical staff. • Contact patients and families to schedule medical staff visits.
Qualifications: College degree or equivalent work experience
• Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience
• Previous experience utilizing an electronic medical record as well as scheduling software
• Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data
• Proficiency in Teams
• Previous hospice experience including the ability to voice compassion towards patients and families
• Strong medical terminology skills preferably related to hospice
• Able to perform sedentary work with frequent interruptions
• Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines
• Ability to effectively handle stressful situations professionally and calmly
• Ability to demonstrate patient scheduling skills and communication effectively
• Information seeking / probing skills
• Accurate knowledge transfer
• Listening, understanding and responding
• Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance
• Ability to work in a cooperative team environment
• Exhibit a sense of urgency in daily work activities
• Able to work under moderate supervision, exercising some degree of discretion and independent judgment
• Skilled in computer operations; proficiency in Microsoft Office software applications, and proven data entry and navigation skills
Competencies:
• Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices. Observe the Company’s health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level. Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.
Compensation Pay Range: $20.26 - $30.16
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.