About this role
At bunq, we’re on a mission to truly make life easy for our user. Part of that is keeping her safe: stopping criminals while making sure clean users are never held up, flagged, or offboarded for nothing. To lead this, we’re looking for a Transaction Review Lead to join our team. As Transaction Review Lead, you’ll own bunq’s line against money laundering, terrorist financing, and sanctions evasion, across both Transaction Filtering Review and Transaction Monitoring Review. You’ll bring them together into one team, with 5 direct reports. Take Ownership: Simplifying from user’s Perspective: Redesign every Transaction Review process starting from what’s best for the user, as part of our zero-based Future of FinCrime redesign. AI Where It Counts: Establish the real volumes first, then use AI and in-house models only where they make things faster or better for Eva, not automation for its own sake. Risk Ownership: Own the quarterly risk assessment across both domains and close CAP items before they turn into compliance breaches. One Team, One Rhythm: Unite TFR and TMR behind the same KPIs (CSAT, UE, Total Handle Time, Compliance breaches) with a clear weekly cadence, owners, and fast escalation of blockers. Decisions That Hold Up: Make sure the rationale behind every investigation decision is documented to a standard that would survive a regulator’s review. Coaching & Accountability: Give your team direct, constructive feedback and hold everyone accountable for delivering.