About this role
WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES Amenity & Gate Access Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes Maintenance of amenity card system – clean/maintain printer, schedule service Program and print amenity cards for new residents Troubleshoot and resolve issues with amenity cards and card readers Clubhouse Duties Assist residents and vendors in person or over the phone Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc) Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit Handle mail received daily at the clubhouse, including invoices, return mail, and payments Administrative Duties Answer phones & emails and respond to all voicemails in accordance with same-day response policy Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately Submit invoices, process check requests for vendor payments, input receipts for credit card purchases Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion Logs correspondence with homeowners in company systems Communicates clearly, professionally, and accurately Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture Maintains a calming demeanor during customer interaction and peak time