About this role
Client Services: Offer Personalized styling experience in Boutique
• Translate seasonal fashion messages into wearable wardrobe possibilities that encourage clients to discover and invest in CHANEL wardrobe.
• Prepare and present personalized wardrobe selections and appointment setups, following the Art of Styling Services. (including F&B setup and wardrobe coordination).
• Maintain consistent post-appointment follow-up (e.g., styling recommendations, new arrivals, event invitations).
• Collaborate closely with the tailor to deliver impeccable fit and comfort through proactive alteration service.
Qualitative Sales: Boutique Performance and sales contribution.
• Position Ready-to-Wear as the anchor of the CHANEL silhouette, integrating handbags, CJ & other accessories and shoes to complete each look.
• Support boutique to expand the client portfolio through reactivation of existing clients and recruitment of new ones.
• Develop RTW business by engaging FAs to RTW category and cross-category styling and monitor improvement of RTW business
Coaching: Support Style Experts to enhance styling capability of Fashion Advisors.
• Support Style Expert in preparation of coaching sessions and to execute the monthly Boutique Styling Activity Plan aligned with seasonal priorities, commercial goals, and collection focus.
• Proactively suggest styling alternatives to promote non-obvious or slower-moving pieces while preserving the harmony of the CHANEL silhouette.
• Partner with Fashion Advisors to engage new clients to the brand and the CHANEL silhouette.
• Post qualitative looks on the internal Fashion Community, sharing creative RTW styling examples and encouraging peer participation.
Boutique Buying : Provide clients’ insights and contribute to buys.
• Participate in boutique buy sessions (as invited) by representing key client preferences, size demands, and wardrobe needs based on recent styling interactions.
• Support the Style Expert and boutique Manager to provide qualitative styling comments from a client’s eye, team input, and personal observations to inform post-collection reviews and future buys.